Return, Refund, and Cancellation Policy

1. Order Cancellation

  • You are entitled to cancel your contract if the order processing has not started yet.
  • If you wish to exercise your right to cancel prior to order processing, please contact us at support@makeitadt.com.
  • Orders once put in processing cannot be canceled. If your order is already in the process of making, please follow the procedure set out in the Returns Policy below.

2. Eligibility for Returns and Replacements

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • An incorrect product was delivered to you (i.e., the product does not match the item description mentioned on the website or the wrong product is delivered).
  • The product you receive has a genuine quality or manufacturing defect or damage, and the issue is reported within 48 hours of delivery.

3. Customized Products

  • Once the process of making has been initiated, customized products cannot be refunded.
  • If the customized product has not yet gone into processing, you are eligible for a refund request.
  • In case a customized product is defective or damaged, it is eligible for an exchange or replacement provided you give valid proof within 48 hours of delivery.

4. Exclusions and Exceptions

  • Given the nature of our products, every return or exchange request is treated as an individual case, and we reserve the sole discretion to provide resolution as we deem fit.
  • Please note that in handmade products, a little variation occurs in every product (which can include color, form, pattern, etc.) and this is not considered a defect.
  • We are unable to offer refunds if we have been given an incorrect or incomplete shipping address, if there are three failed delivery attempts by our shipping agency, or if the recipient refuses the package.

5. How to Initiate a Return If your purchase meets our return criteria, please email us at support@makeitadt.com within 48 hours of delivery. Unfortunately, we will not be able to consider any emails or images sent after 48 hours of the delivery. Your email must include:

  • Order number
  • Delivery address
  • The reason for the return
  • An image of the item (in case of a defective or incorrect product)

Note: If you find that the package has been tampered with, please do not accept the item and hand the package back to the delivery person before signing the Proof of Delivery (POD).

6. Return and Refund Process (Step-by-Step)

  • Step 1: Drop us an email giving details about the defective product you received.
  • Step 2: In case we find your issue to be a cause of concern, we would provide the required help to modulate the product, for which you must send it to our workshop. If we find the defective product complaint to be faulty, the product will not be returned or refunded.
  • Step 3: We will arrange for a pickup from the same address to which the product was shipped within 4-5 working days. Please put the product in its original packaging, seal it well, and send it across. Ensure that the product is unused, not damaged, and that all tags, barcodes, and invoice slips are intact.
  • Step 4: Once the product reaches our warehouse, our inspection team will confirm that the product received is in an acceptable condition.
  • Resolution:
    • If there is a genuine defect, we will exchange your product with a replacement or a different product of the same value within 7-10 working days after the product is picked up.
    • If applicable, we will process the product for modulation and send it back to the given address, or process a refund through the original payment mode within 7 business days of receiving the refund request.
    • Under certain circumstances, if we are unable to provide you with a replacement, we will notify you and contact you for further information within 7-10 business days.